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E-commerce & Retail

Product Defect & Returns Review Corpus

1.1M product reviews labeled to a 46-class defect taxonomy in seven languages.

1.1M labeled reviewsStatic release (v2026.2)JSONL, CSV
Records
1.1M labeled reviews
Size
≈ 1.6 GB
Formats
JSONL, CSV
Coverage
EN, ES, DE, FR, PT, HI, ID · 22 product categories

Most review datasets stop at positive or negative. This one is labeled for what actually went wrong: a 46-class taxonomy covering sizing, battery life, shipping damage, missing parts, counterfeit suspicion, software faults and more, with a severity rating and the component at fault.

English translations sit alongside the original text in seven languages, and a double-annotated gold split is included for benchmarking. Reviews that explicitly request a return or refund are flagged, which makes the corpus useful for predicting returns as well as classifying complaints.

Schema

FieldTypeDescription
review_id string Unique identifier
text / text_en string Original review and English translation
language string ISO code, including code-mixed tags
rating integer Star rating, 1–5
defect_labels array One or more of 46 defect classes
severity string cosmetic, functional or safety
component string Part of the product at fault
is_return_request boolean Review asks for a return or refund
category string Product category
split string train, validation or gold_test

Sample rows

sample.jsonl
{
    "review_id": "RV-8820113",
    "text": "La batería dura poco y el cargador venía sin caja",
    "text_en": "The battery does not last and the charger arrived without a box",
    "language": "es",
    "rating": 2,
    "defect_labels": [
        "battery_life_short",
        "packaging_damaged"
    ],
    "severity": "functional",
    "component": "battery",
    "is_return_request": false,
    "category": "Audio",
    "split": "train"
}
{
    "review_id": "RV-8820114",
    "text": "Shoe sole separated after two weeks, want a refund",
    "text_en": "Shoe sole separated after two weeks, want a refund",
    "language": "en",
    "rating": 1,
    "defect_labels": [
        "material_failure",
        "durability"
    ],
    "severity": "functional",
    "component": "sole",
    "is_return_request": true,
    "category": "Footwear",
    "split": "gold_test"
}

Illustrative sample showing the structure of the data. The full dataset is delivered after purchase.

Popular use cases

  • Defect and warranty analytics
  • Multilingual complaint classification
  • Return-reason prediction
  • Supplier quality scorecards

Delivery & licence

Delivery
Delivered within 24 hours via a secure download link sent to your email and customer account.
Licence
Internal business use licence — see Terms and Conditions
Refunds
Covered by our Refund & Cancellation Policy
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