1. Introduction
MachineLabs (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit machinelabs.in or use our web scraping services.
2. Information We Collect
2.1 Information You Provide Directly
- Name and contact details (email address, phone number)
- Billing information (card details are processed securely by our payment gateway)
- Business information and project requirements shared during onboarding
- Communications sent to us via our contact form
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs and search terms
- Device information and operating system
2.3 Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may disable cookies in your browser settings, though this may affect certain website functionality.
3. How We Use Your Information
We use the information collected for the following purposes:
- To provide, maintain, and improve our web scraping services
- To process transactions and manage subscriptions
- To send service-related communications and updates
- To respond to inquiries and provide customer support
- To analyze usage patterns and improve our website
- To comply with legal obligations
4. Sharing of Information
MachineLabs does not sell, rent, or trade your personal information to third parties. We may share your information with:
- Payment processors to complete transactions securely
- Analytics providers to understand website usage (data is anonymized)
- Legal authorities when required by law or to protect our rights
5. Data Retention
We retain your personal information for as long as your account is active or as required to provide services. You may request deletion of your data at any time by contacting us, subject to our legal and contractual obligations.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Subject to applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for immediate deletion.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related queries or to exercise your rights, please reach out to us at machinelabs.in/contact.